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Hawaii Car Rental
Frequently Asked Questions |
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- Rental Requirements
- Minimum Driver Age - 21 years
- Valid Drivers License
- Security Deposit - Credit Card or Debit
Card or Cash
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Who is Discount Hawaii Car Rental - We are authorized booking agents for major national car rental companies. We will find you the cheapest rate tailored to your rental requirements. We have negotiated corporate discount rates with the rental companies that we offer to all Hawaii visitors and traveling Kamaaina residents. |
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Why have all the rental company names and logos disappeared - Due to contractual obligations the rental companies have with affiliate brokers we are no longer able to advertise our discounted rates under the rental companies' name. They received complainants unfair competition and agreed to a non-disclosure clause. |
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What do I need to bring along when I pick my vehicle
up - You will need your valid driver's license and a credit or debit
card in your name. For more information on accepted Credit/Debit cards
please refer to the company's terms & conditions page. The rental companies
have different card and credit policies. |
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What is Brandx? I've never heard of them -
Brandx is a major national rental company whose name can't be advertised due
to some rather complicated marketing policies. They have locations at all
major US airports. |
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Please confirm that my reservation is guaranteed
without a deposit - All reservations are guaranteed without
making a prepayment. No credit information is taken till you pickup at the
location. On pickup a security deposit is required. The usual security
deposit is the amount of the rental. An additional percentage or minimum may
be added depending on the rental company and/or payment type. |
| Can I use any credit card -
A Credit Card or Debit
Card or Cash Security Deposit is required on
pickup. All rental companies accept all the major credit cards such as Visa,
MasterCard, Discover, JCB, AmEx. Less common cards are also accepted by
various companies. Debit cards and
cash may also be accepted. |
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Can I use any debit card
- Debit cards must have either the MasterCard or Visa logo on them and may
be subject to a credit check. In addition they may limit your selection as
some companies place vehicle and/or age restrictions and/or require proof of
a round trip ticket to the rental location. Credit cards and
cash may also be accepted. |
| Can I pay by cash - Cash is accepted
for payment when closing the rental contract by all companies. On
special request we can arrange a rental using a cash security deposit but it
limits your selection of rental company and rates and must be
pre-arranged. |
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What is your cancellation policy - Cancel at
any time without penalty. You may cancel by return email or on this website. |
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Are there any age restrictions - You must be 21
or older when you pickup. Some companies have a higher minimum age; 25 or
older. Others charge a daily young Driver fee of $20-$27/day plus taxes. We
have negotiated a discounted young driver fee of $10/day; saving you up to $17/day.
The only limitation would be availability and/or location. |
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What do I need to do to add my spouse as a extra
driver - Additional drivers are added at the counter on pickup. Some companies charge extra, some don't. We will always take your extra drivers into account when searching for your lowest rate and will book you at the rate that works out to the lowest total. Life partners are considered to be spousal on proof of a common address. |
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Do I need an international driver's license to rent a
vehicle - On pickup the renter will need to present their valid regular license. An international license is only for translation purposes and is not required by the rental companies. However the Hawaiian police require that the license is readable in English. |
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What are the regulations regarding the use of a child
restraint devices in Hawaii - 3 yrs. and younger in a child safety
seat; 4 yrs. through 7 yrs. must be in a booster seat or child restraint (eff.
1/1/07) 4 through 7 yrs. who are taller than 4'9"; 4 through 7 yrs. who are
at least 40 lbs seated in a rear seat where if there are no available
lap/shoulder belts, may be restrained by a lap belt (eff. 1/1/07) |
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Are these the same new vehicle models rented on the rental
companies' websites - All rentals will be current models with air
conditioning and automatic transmissions. Unlimited miles are included. While all locations will try their hardest to accommodate the customer’s expectations unplanned situations do arise. After all is said and done all rental companies reserve the right to substitute any available vehicle they have in stock at the same or lower rate without penalty. |
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I need a car for 6 days. Should I reserve it for a
week seeing that the weekly rate is less - No only make your
reservation for the amount of time you will need the vehicle for. After 5/6
days the weekly rate applies anyway. |
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I'm island hopping for a week in Hawaii. Can I get the
weekly rate for my rentals - Sorry our contracts don't allow us to
combine rentals from different locations. Each rental requires a separate
reservation. |
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Do you have child safety seats - All our
suppliers; excepting Enterprise; offer child passenger restraint systems
that meet federal motor vehicle safety standards as an optional service at
the rate of $8-12/day. Effective Jan 1 2007 all
children under the age of 8 who are under 4'9" (144.78 cm) are required to
use a restraint system.
For current regulations click here |
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Why aren't the taxes and any additional fees
(government fees or taxes) included in the posted rates - We post the
Basic Rates common to all locations. Taxes can vary by location and certain
taxes are location specific and therefore can't be included. The general
formula for calculating taxes and fees is to add 15% to 20% to the rental costs. |
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Are there any hidden charges - No there are no
hidden charges. All mandatory charges are on your confirmation notice. |
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Do you have monthly rates? We need a car for three
months - There are no monthly rates per se though sometimes we can
negotiate an additional discount. |
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Is insurance included - Insurance is optional,
available at the counter. The rental companies have no minimum requirements.
For policy and rate information please refer to the terms & conditions page
of the rental company. We suggest you compare to offerings from your current
auto insurance or travel insurance provider. |
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I'm on a Hawaiian cruise can I rent through you and
still get the discount rates - Yes. We ask that you make your
reservation through our cruise ship
information and reservations page. |
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Can I have a car delivered to the pier when we dock
- No. The rental company will shuttle you from the pier to the car lot and
back. |
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Are there any restricted roads - There are
restrictions on certain remote and rough roads. The restrictions vary by
rental company. For general road restrictions on rental vehicles in Hawaii
please see the island maps on
www.driveguidemagazines.com |
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I rented the 4WD SUV, can I take it on Saddle Road
- Please check with us to ensure that you are booked with a company that
allows travel on Saddle Road. |
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Can I take my Wrangler off-road down into Waipio
Valley - No off-road use is allowed regardless of company booked
with or vehicle type. You are required to stay on paved roads. |
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Is there emergency roadside service available -
Emergency roadside assistance is provided. The contact number will be on
your Rental Agreement. |
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I took the prepaid fuel option. I returned the vehicle
with a half full tank and they charged me $69. The amount to fill half the
tank should have been about $25 - The prepaid option is for a FULL
TANK of gasoline regardless of how much is in the tank on return. They
calculate this by the fuel tank capacity. |
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What is the average cost of gas in Hawaii right now?
For gas prices please see:
http://www.hawaiigasprices.com/ |
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